Your ticket is in the queue and your response clock is running during business hours. You will hear from an engineer by email within your plan’s response target, and usually sooner.
If the issue changes, whether it resolves itself, gets worse, or you find new details, reply to the confirmation email rather than opening a second ticket. Keeping everything in one thread gets you a faster fix.
Business down? Also email support@coachtoph.com with “URGENT” in the subject so it is flagged immediately.
