Pick the response commitment your operation needs. Every plan is backed by the same engineers and the same documentation standard. The difference is how fast we are at your side.
Response time is measured in business hours from ticket receipt to a qualified engineer beginning substantive engagement on the issue. Tickets received outside business hours enter the response clock when business hours resume. Response time is not resolution time. Project work, including migrations, deployments, and new builds, is scoped separately from support plans. Prices are in Nigerian naira and exclude VAT. International engagements are quoted on request.
Business hours: Monday to Friday, 8:00 a.m. to 5:00 p.m. WAT; Saturday, 11:00 a.m. to 5:00 p.m. WAT; excluding Nigerian public holidays.
For clients on an active support plan. Your response clock starts when the ticket lands in our queue during business hours. Tickets received outside business hours enter the response clock when business hours resume.
Business down? Submit the ticket first, then email support@coachtoph.com with “URGENT” in the subject line so we can identify the incident quickly.
Not on a plan yet? Start at the contact page and we will recommend the right tier.
